Home / Business Problems / Customer Complaint & After-Sales Tracking | Fistreet CXSuite
Business Problems
Every complaint tracked to resolution — not lost in someone's inbox.
A complaint that isn't formally tracked is a complaint that depends entirely on one person remembering to close it. CXSuite logs every complaint against the specific order and batch, with a visible status until it's resolved.
How CXSuite Helps
An untracked complaint is a repeat complaint waiting to happen.
Complaints tied to order and batch
Every complaint links back to the specific order, product, and batch involved, supporting faster root-cause investigation.
Status tracked to resolution
Complaints move through a defined status flow instead of sitting open indefinitely in an inbox.
Warranty tracking
Warranty terms and claims are tracked against the original sale record, not managed separately on paper.
Feeds quality improvement
Complaint patterns connect to the same quality data used for NCR and supplier investigations, closing the loop.
Frequently Asked
Common questions.
Can customers submit or check complaint status themselves?
Customer-facing visibility into order and complaint status is part of CXSuite's CRM capability — ask your implementation team about enabling a customer portal for your account.