Our Methodology
Engagement Model
A structured, seven-phase transformation methodology — built to deliver enterprise outcomes without organisational disruption. Each phase has defined purpose, deliverables, and success criteria before the next begins.
Why Methodology Matters
SOP-driven implementation. Not demo-driven sales.
Most ERP implementations fail not because of technology — but because of methodology. Organisations are sold software before their processes are documented, before their teams are prepared, and before the architecture has been validated against real operational requirements.
Fistreet's engagement model inverts this sequence. We design the operation first. We build the technology second. Every phase produces documented outputs that the next phase builds upon. The result is a 3-to-9 month enterprise deployment that delivers measurable operational improvement — not just software installation.
Seven Phases. One Transformation.
Each phase gates the next.
Nothing moves forward without completed deliverables and client sign-off.
Discovery & Assessment
Understand operations before recommending technology. Our consultants conduct structured interviews and on-site walkthroughs across all operational domains — mapping the current state against transformation objectives. Purpose: establish a documented baseline of the current operational state and define scope for all subsequent phases.
- Operational gap analysis report
- Current-state process documentation
- Digital maturity assessment
- Transformation opportunity register
SOP Design
Create standardised operational workflows before configuring the system. Every critical business process is designed, documented, reviewed with operational stakeholders, and approved. Purpose: ensure the technology codifies the correct, improved process — not a replica of existing inefficiencies.
- SOP library for all primary workflows
- To-be process maps (swim lane)
- Role and responsibility matrix (RACI)
- Configuration specification document
System Architecture
Design the complete enterprise solution architecture — modules, integrations, data flows, reporting layers, and factory connections — before a single system setting is changed. Architecture decisions made here prevent costly rework in Phase 4.
- Module selection and integration map
- Data architecture and master data plan
- Integration specifications
- Reporting and analytics architecture
Build & Configuration
Configure modules according to the SOP specifications and architecture blueprint. Master data is migrated, integrations are built, reports are configured, and workflows are automated — strictly against the approved design.
- Configured system with master data
- Built and tested integrations
- Configuration documentation
- User acceptance test (UAT) scripts
Testing & Review
Validate processes and business scenarios against the configured system — by the operational teams who will use it. UAT is run against real business scenarios from the SOP library, not artificial test cases.
- UAT completion report with issue log
- Parallel run reconciliation sign-off
- Resolved defect register
- Go-live readiness checklist
Execution & Go-Live
Deploy with controlled organisational change. Go-live is executed with Fistreet consultants on-site during the critical stabilisation period — monitoring transactions, resolving issues in real time, and coaching operational teams.
- Controlled go-live execution
- Hypercare support (first 2 weeks live)
- Issue resolution log
- Stabilisation sign-off report
Optimisation
Continuous improvement and operational excellence. After stabilisation, the engagement shifts to a structured optimisation cadence — reviewing system utilisation, identifying adoption gaps, expanding automation, and evolving the system as the business grows.
- Quarterly performance review
- Adoption and utilisation report
- Module expansion recommendations
- Technology evolution roadmap
Our Methodology
Enterprise rigour, built around how manufacturing actually works.
Every Fistreet engagement follows the same disciplined methodology — native manufacturing workflows, a phased SOP-driven rollout, and direct access to senior consultants from kickoff through go-live.
| Attribute | How Fistreet Delivers It |
|---|---|
| Implementation Timeline | 3 – 9 months |
| Manufacturing Workflows | Native — built for manufacturing |
| Quality Management | Integrated QMS, no third-party module |
| Factory Automation | Machine and equipment data integration |
| Export Management | Native export documentation suite |
| SOP-Driven Methodology | Phase 2 of every engagement |
| Consultant Access | Senior consultant throughout |
| Organisational Disruption | Controlled, phased approach |
| Post Go-Live Model | Ongoing optimisation engagement |
Ready to begin with the right methodology?
Every Fistreet engagement starts with a Discovery Session — understanding your operations before recommending any technology.
Start Assessment →