CXSuite for Services connects field service, professional services delivery, contracts, and billing into one intelligent platform — helping you delight customers, hit your SLAs, and grow recurring revenue.
Services Capabilities
Schedule and dispatch field engineers with skills-based routing, real-time GPS tracking, and mobile access to job details, parts availability, and customer history.
Define response and resolution SLAs per contract and customer tier. Automated escalation workflows ensure no SLA breach goes unnoticed or unmanaged.
Manage AMC, subscription, and time-and-material contracts with automated renewals, entitlement checking, and billing milestone management.
Automate billing based on service delivery, milestones, or subscription schedules. Manage recurring revenue, usage-based billing, and deferred revenue recognition.
For professional services teams — manage project plans, resource allocation, time tracking, and milestone billing in one connected system with full P&L visibility.
First-time fix rate, engineer utilisation, SLA compliance, customer satisfaction, and contract profitability — all in one real-time service operations dashboard.
Customer Story
"CXSuite transformed how we manage our 200+ field engineers. SLA compliance went from 78% to 98% and customer satisfaction scores improved dramatically."
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