Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, work email address, phone number, and company name when you submit a demo request or contact form
• Login credentials when you access the CXSuite platform
• Usage data, system logs, and analytics when you interact with our platform
• Communications you send to us via email or our support channels

2. How We Use Your Information

We use the information we collect to:

• Respond to your demo requests and sales inquiries within 4 business hours
• Provide, maintain, and improve the CXSuite platform
• Send transactional emails including confirmations, account updates, and support responses
• Analyze usage patterns to improve our products and services
• Comply with legal obligations and protect our legal rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our platform (e.g., email delivery via Zeptomail)
• Professional advisors including lawyers and accountants where necessary
• Law enforcement or government bodies when required by applicable law

4. Data Security

We implement industry-standard security measures to protect your information including:

• SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Zero-trust access controls and multi-factor authentication
• Regular security audits and penetration testing
• SOC 2 Type II and ISO 27001 certified infrastructure

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Demo request data is retained for 24 months for sales and support purposes. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to data portability — receive your data in a structured format
• Right to object — object to processing of your personal data

7. Cookies

Our website uses essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform may integrate with third-party services including ERP systems, SCADA platforms, and IoT devices as part of your enterprise deployment. Each integration is governed by its own privacy terms. CXSuite acts as a data processor for enterprise client data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of CXSuite after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@fistreet.in
• Address: CXSuite (Fistreet Systems Pvt. Ltd.), India