Releases

Added

• Customer "Contract Type" field (One-Time, Monthly Retainer, Annual Retainer, AMC, Project-Based) alongside Contract Value, shown on the customer list, detail page, and Add Customer modal
• Add Customer form moved into a modal dialog; Notes is now a multi-line textarea
• Quotation GST (CGST/SGST/IGST) is now entered as a percentage of the subtotal instead of a fixed rupee amount, with an editable "Edit Quotation" panel for draft quotations
• Quotation "Recurring / Renewal Cost" notes and "Terms & Conditions" notes fields, settable at creation and editable while in draft
• Printed quotation now includes the Fistreet/CXSuite logo, a standard payment-acceptance clause, and a disclaimer section
• Ticket customer notifications (email + WhatsApp) on creation and status change, gated behind an admin-facing preview/confirm step on the ticket detail page — nothing sends until admin clicks "Send to Customer"
• Ticket SLA: a strict 24-hour TAT from creation to Resolved/Closed, with an hourly ₹100 penalty automatically charged against the assigned employee for every hour past the deadline (`tickets:check-sla`, scheduled hourly); shown as an SLA banner on the ticket page and a running penalty ledger on the employee profile
• Contractual employees get a strict 3-month contract term cycle from their joining date (`employee_contract_terms`), auto-created when set to Contractual; an overdue term surfaces a renewal review banner on the employee profile requiring Renew (optionally at a revised hourly rate, opening the next 3-month term) or End Contract (deactivates the employee), with performance notes recorded against the term

Changed

• Donation Fund renamed to "Donation/CSR" across the admin sidebar and its page (no change to the existing 10% auto-split or fund-tracking logic, which was already in place and verified working)
• Ticket status updates and admin-created tickets no longer send customer notifications automatically — the admin now reviews an exact preview and sends explicitly

Database

• customers: contract_type
• quotations: cgst_percent, sgst_percent, igst_percent, recurring_notes, terms_conditions
• tickets: resolved_at, last_notified_status, last_notified_at
• New table: ticket_sla_penalties (ticket_id, employee_id, penalty_hour, amount)
• New table: employee_contract_terms (employee_id, term_number, start_date, end_date, hourly_rate, decision, performance_notes, decided_by, decided_at)

Added

• Employee HR fields: PAN, Aadhaar, joining date/time, employment type, probation/notice period, department, designation, employee level, manager hierarchy
• Auto-generated employee code (FSPL-year-month-sequence) and bank details on the employee record
• Employee portal password login alongside OTP, with auto-generated credentials and a welcome email
• System Lists module (Departments/Designations/User Levels/Employee Levels), seeded with 104 IT-company defaults
• Bidirectional task assignment (employee/manager/admin) with in-app + email notifications, task calendar views, daily work report submission, and a scheduled 8AM WhatsApp task digest

Changed

• WhatsApp settings switched to live eSuite Cloud Open API credentials; Meta Official Cloud API section collapsed as unused

Database

• employees: employee_code, manager_id, password, department, employee_level, bank_name, bank_account_number, bank_ifsc_code, bank_address
• follow_up_tasks: assigned_by_employee_id
• New tables: system_list_items, employee_daily_reports

Added

• Legal Centre hub page linking every company/legal document
• Master Service Agreement, Program Agreement, Developer Agreement and Disclosure pages
• Contact Us page with a routed, validated enquiry form (sales, demo, trial, implementation, support, partnership, general)
• Public Release History page

Changed

• Privacy Policy and Terms of Service moved onto a shared, reusable legal-page layout with document navigation
• Site footer expanded with a dedicated Legal column and version tag

Database

• Added contact_requests table